These refund policies outline the rules and regulations for the use of NALT Technology’s Products and Services.
We standby our products and believe in them. However, sometimes things don’t work out as expected and we are obliged to provide a refund.
We always advise you to get in touch with our Support Team, Watch Video Tutorials, and Read Documentation before making the decision of asking for a refund. Our Team is always there to assist you in solving your problems so that you can always benefit from our products.
Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
- Item is “not as described”
- Item doesn’t work the way it should
- Item has a security vulnerability
- Item support is promised but not provided
- You do not have sufficient expertise to use the item
- You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
- You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).
To be eligible for a refund, your reason for return must be genuine and approved by our support staff. If you haven’t downloaded items, You will be eligible to get a refund without any question asked. We won’t provide refunds in the following cases
- You don’t want it after you’ve downloaded it
- The item did not meet your expectations or you feel the item is of low quality
- You simply change your mind
- You bought an item by mistake
- Item support extension not used
- Items that have not been downloaded
We reserve the right to reject a refund request if deemed necessary. By requesting and receiving a refund, you relinquish all ownership of your license and agree to cease the use of the product immediately. You can submit a refund request by opening a support ticket.
Acceptance of this Policy
When you are placing an order for any of our products, you indicate that you have read this refund policy properly. This also proves that you agree with and fully accept the terms of this refund policy. We ask you not to place an order with us if you do not agree with the terms and conditions.
Resolving disputes
To be eligible for a refund, your reason for return must be genuine and approved by our support staff. Our Support Team and Refund Reviewer will take final decision on each refund request as per situation of case. You will get your refund support from our Support Center. If still have any questions or have any dispute in the refund process, please contact us at contact@naltltd.com
Other Refund Rules
By issuing a refund, you will no longer be entitled to contact support or use the product (the license code will become invalid and updates will not work).
Because we are selling digital goods, this refund policy can be easily abused. We reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.